Effective date: October 27th, 2026
Sub-processors engaged by Jua.ai AG in the processing of personal data on behalf of the Customer in connection with Jua’s software-as-a-service products for weather and energy forecasting.
| Entity Name | Subprocessing activity | Processing location | Comment |
|---|---|---|---|
| Amazon Web Services EMEA SARL | Cloud infrastructure provider and AI model inference (Amazon Bedrock) | EU | Hosts the Jua platform and its data in Ireland. Runs the language model behind Athena (Amazon Bedrock) in EU regions. |
| ClickHouse, Inc. | Request telemetry | EU | Usage metering and diagnostics. |
| Cloudflare, Inc. | CDN, DNS, and cloud storage | USA / EU | Provides content delivery, DDoS protection, and caching. May process IP addresses and geolocation data for traffic routing and security. |
| PostHog, Inc. | Product analytics, with the user's consent | USA | Jua's own product analytics, as described in our Privacy Policy. Receives usage events such as page views and clicks, linked to the user's email or user ID, not Customer Data. |
| Resend, Inc. | Transactional email delivery | USA | Sends account- and service-related emails to end users. |
| Sentry (Functional Software, Inc.) | Error monitoring | USA | Application error reporting and diagnostics. |
| Supabase, Inc. | Application backend (database, auth) | EU | User login and account data. |
| Slack Technologies Limited (Salesforce) | Messaging and customer support | USA | Internal communication, shared Slack channels with customers, and feedback that users give on Athena answers. |
| Google Ireland Limited | Email and office applications | USA / EU | Email communication with customers and office documents. |
| HubSpot, Inc. | CRM and email outreach | USA / EU | Used for marketing communications and customer relationship management. May store contact details and email engagement data. |
| Stripe, Inc. | Payment processing | Ireland / USA | Processes customer billing information. EU region used where possible. |
For sub-processors established in, or accessing data from, the USA, transfers rely on the Data Privacy Framework or the Standard Contractual Clauses.
Changes to this list: We inform Customers with appropriate advance notice of any intended addition or replacement of a sub-processor. To do so, at least 10 days before we add or replace a sub-processor, we update this page and email the subscribers of our sub-processor mailing list. The owner of each Customer Account is subscribed by default. You can subscribe to the list here. Customers may object as described in our Jua Data Processing Agreement.